Administrative Support, Office & Business Skills Courses

  1. Leadership for Administrative Professionals
  2. Supporting Multiple Bosses & Cross Teams
  3. Office Administration & Management Skills for Administrative Professionals
  4. Essential Computer Knowledge & IT Skills Enhancement for Peak Performance
  5. Communicating with Diplomacy, Discretion & Influence
  6. Smarter Decision Making & Critical Thinking for Administrative Professionals
  7. Greater Productivity through Improved Work Processes
  8. Managing Attitudes and Emotions for higher performance in the workplace
  9. Building Better Work Relationships for Success
  10. Influence Skills in Work Place for Administrative Professionals
  11. Petroleum Engineering for Non-Engineers
  12. The Petroleum Oil and Gas Industry for Non-Experts
  13. Excel for Beginners
  14. Excel for Intermediate Users
  15. Advanced Excel for Petroleum Oil & Gas
  16. Foundation English Course
  17. Intermediate English Course
  18. Advanced General English

 

  1. Leadership Skills for Administrative Professionals

Who Should Attend: This training course is designed for senior level administrative assistants, personal assistants, executive secretaries, administrative support staff or office support personnel with responsibilities.

Learning Expectations: The Leadership Skills for Administrative Professionals training course focuses on leadership for administrative professionals who want the right skills for personal and organization success. Taking this course on leadership for administrative professionals affords attendees the opportunity to better deal with setting work expectations, influencing and motivating people to perform well and providing feedback and coaching. Through this courses participants will acquire the confidence and self-esteem to step up to an administrative leadership role, understand behaviors specific to leadership for administrative professionals, learn to think strategically about your role and your organization, develop strategies to influence and motivate your team and across the organization, learn to set expectations and provide feedback and coaching, identify and apply emotional intelligence behaviors.

Duration: One Week

  1. Supporting Multiple Bosses, Managers and Cross Teams

Who Should Attend: This training course is ideal for executive secretaries and assistants, personal assistants, administrative support staff, office managers, coordinators, team members and associates, office coordinators, supervisors/managers.

Learning Expectations: This training course for Supporting Multiple Bosses, Managers, and Cross Teams is a must for administrative professionals who deal with multiple bosses or cross teams with different agendas, priorities, styles and expectations—all competing simultaneously for your attention and your time. Attendees will learn valuable skills for not only dealing effectively with two or three bosses (or teams) —but enjoying and advancing their careers in the process. The training course helps participants to better understand how to deal with different boss personality types and with less stress; understand the role of the boss/administrative professional partnership; prioritize projects and offer solutions instead of becoming overwhelmed; communicating with composure and increased effectiveness.

Duration: One Week

  1. Office Administration & Management Skills for Administrative Professionals

Who Should Attend: This training course program is designed for administrative professionals, including executive secretaries, personal assistants, administrative assistants, secretaries or other members of the administrative support staff who wish to refine their management skills to enhance their careers and add to their organization’s effectiveness.

Learning Expectations: Through this Office Administration & Management Skills training course, office administrative assistants learn to: build their managerial skills and abilities, keep their boss and teams functioning with as little chaos and as much efficiency as possible, build a winning professional image, master communication and other important management skills for administrative professionals, handle conflict and discourse with agility and professionalism, present their ideas powerfully as they practice their new skills. The course combines formal lectures along with practical group workshop seasons, exercises, case studies, and questions and answers sessions that allow attendees to discuss current challenges and brainstorm with colleagues and course leader to solve their most pressing problems.

Duration: One Week

  1. Essential Computer Knowledge & IT Skills Enhancement for Peak Performance

Who Should Attend: This training course program is designed for Administrative professionals, personal assistants, clerical staff, support administrative officers, special assistants, clerks, senior typist who want to improve their performance with modern and information technology tools.

Learning Expectations: In the Essential Computer Knowledge & IT Skills Enhancement for Peak Performance training course program, which includes total quality management, participants learn to become technology-friendly and comfortable in the application of today’s computer, information technology, telephones, Time-Saving Tools such as, high speed internet, e-mail, instant messaging, contact management applications, and scheduling software ), and total quality management in their day-to-day office administrative work in the petroleum, oil, and gas industry. A variety of topics are covered in the training course program, including the fundamentals of today’s most commonly used computer operating system, the MS Office Applications package, Microsoft Word, Desktop Publishing, PowerPoint, Microsoft Excel for peak performance in the office in the petroleum, oil, and gas industry. Participants of the training course program will also be taught basic telephone etiquette tips, Ergonomics associated with office tools including some easy ways that participants can reduce their risk of an Repetitive Strain Injuries (RSI) in use of computers in the petroleum, oil, and gas industry.

Duration: One Week

  1. Communicating with Diplomacy, Discretion and Influence

Who Should Attend: This training course is designed for Senior administrative professionals, executive secretaries, personal assistants, including those who assist CEOs, Group Managers, chairmen, presidents, vice presidents and directors. Diplomacy, discretion and advanced communication skills are critical for executive assistants.

Learning Expectations: Through the Communicating with Diplomacy, Discretion and Influence training course program administrative professionals attending will learn to communicate more effectively strategically and employing diplomacy with senior executives, colleagues and clients; relate to difficult co-workers and bosses; build a foundation of influence and credibility to handle situations with discretion and authority; handle sensitive information and delicate situations with tact; handle office politics and turf wars effectively and gracefully; increase comfort zone, handle the social and protocol aspects of business at an executive in the petroleum, oil, and gas industry.

Duration: One Week

  1. Smarter Decision Making & Critical Thinking for Administrative Professionals

Who Should Attend: This training course is ideal for Administrative professionals including secretaries, executive secretaries, personal assistants, administrative assistants, office managers, executive assistants and other office support staff who will benefit from better decision-making skills for administrative professionals.

Learning Expectations: This training course program on Smarter Decision Making & Critical Thinking is designed to help participants build and expand their decision-making skills, critical-thinking abilities and creative problem-solving skills. The training course will cover methods of assessing and resolving problems and understanding the role of inferences and assumption; gain confidence in asking the “right questions” and overcoming the stress of making complex decisions.; critical thinking that enhances your credibility with management; applying different problem-solving techniques at work, decision making, creativity and strategic thinking with group activity; enhancing self- and interpersonal awareness.

Duration: One Week

7.      Greater Productivity Through Improved Work Processes

Who Should Attend: This training course program is designed for Seasoned administrative professionals with three or more years of experience, including administrative assistants/coordinators, office managers, executive secretaries and assistants and assistants to managers and directors.

Learning Expectations: This Greater Productivity through Improved Work Processes training course is interactive and designed to help each participant uncover their real “productivity potential” using process improvement and leadership techniques. The training comes with case studies, action planning and group exercises, which gives participants the tools and techniques they need to cut task time dramatically and get better results from every action you take. A variety of topics are covered and includes productivity and the administrator’s evolving role; planning and improving work processes; identifying improvement opportunities; assessing work flow and analyzing processes ; facilitating discussion and handling disagreements; initiating and leading improvement efforts; implementing measurable improvements; communicating to get results and support and getting recognition for achievements.

Duration: One Week

  1. Managing Attitudes and Emotions for Higher Performance

Who Should Attend: This training course is designed for Administrative professionals, office staff, sales and customer service professionals, managers and supervisors and any employee who needs help managing attitudes, emotions or stress in the workplace.

Learning Expectations: Attitude determines altitude! As you face a larger workload, tighter deadlines and greater demands on personal time, you’re likely to find yourself in situations where you need help identifying and managing emotions in the workplace. Through this Managing Attitudes and Emotions for Higher Performance training course program, participants will learn to understand the connection between emotions and stress in the workplace; improve their skills at managing emotions in the workplace and maximizing work relationships; become more effective at managing emotions in the workplace through assertiveness communication skills; create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted; learn how to balance the physical, mental and emotional aspects of life; control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups.

Duration: One Week

  1. Building Better Work Relationships for Success

Who Should Attend: This training course is designed for Administrative professionals and other people who want to build better work relationships, maximize impact, increase productivity and drive results by applying effective communication and relationship management.

Learning Expectations: The Building Better Work Relationships for Success training course program allows participants to learn how in today’s complex business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals in the petroleum, oil, and gas industry. The first step is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization in the petroleum, oil, and gas industry. This training course program will prepare you to create better work relationships in the petroleum, oil, and gas industry. A variety of topics are covered in the training course program that including: effective work relationships; communication and perceptions; emotions and emotional intelligence; building better relationships with ourselves and others; relationship building, communication; relational communication; relational listening; relational change and conflict in the petroleum, oil, and gas industry.

Duration: One Week

10.  Influence Skills in Work Place for Administrative Professionals

Who Should Attend: This training course is designed for Administrative professionals, office staff, sales and customer service professionals, managers and supervisors and any employee who desire to positively influence others- colleagues, bosses, managers, clients, suppliers—both inside and outside the organization.

Learning Expectations: Strong influencers fulfill their personal objectives while maintaining and nurturing important work relationships. Through this training course program, participants will learn how to mobilize resources and support to get things done, influence others without the use of positional authority, motivate “difficult” bosses, or other employees, develop credibility based on respect and trust; improve cross-functional, supplier and client relationships, become more effective team members, office administrators and leaders.

Duration: One Week

  1. Petroleum Engineering for Non-Engineers

Who Should Attend: This training course is designed for non-engineering and technical professionals, personnel, managers, support staff, chemists, physicists, accounts, legal, sales, data processing personnel and those who are new or need to have a good understanding of operation of the oil and gas industry.

Learning Expectations: This Petroleum Engineering for Non-Engineers training program develops the practical understanding and knowledge of participants on the key aspects of petroleum engineering technology and their applications in the oil and gas industry. The course focuses on practical day to day issues encountered in the petroleum industry and combines classroom exercises with basic engineering problems. A broad range of relevant topics are covered which include fundamentals of petroleum oil and gas reservoir engineering, well completions and work over engineering, petroleum geology, drilling fundamentals, casing and cementing, production operations and optimization, primary and enhanced petroleum oil recovery mechanisms, as well as safety and environment.

Duration: One Week

  1. The Petroleum Oil and Gas Industry For Non-Experts

Who Should Attend: This training course is designed for technical and non-technical employees, support staff that require a basic knowledge of industry operations, accountants who analyze oil and gas companies, petroleum industry financial analysts and investors, sales personnel who market products and services to the industry.

Learning Expectations: This Petroleum Oil and Gas Industry For Non – Experts training course provides a comprehensive overview of the oil and gas industry from upstream exploration and production, midstream gas processing and transportation, to downstream refining, sales and marketing operations. It provides a good understanding of the role of oil and gas in the energy mix, the value chain functions of exploration, production, transportation, refining and marketing, how crude oil and natural gas are discovered, produced and transported, how crude oil and natural gas are transformed into useful products, how the major business drivers impact strategic decisions. Course participants will understand the process of fossil oil formation, reserve and discovery, processes involved in oil and gas exploration, crude oil and gas production, the dynamic of natural gas markets, oil refining, products, marketing and pricing LNG development, natural gas, crude oil evaluation and selection, oil refining, supply, demand, and pricing, oil marketing and the structure of the oil and gas industry.

Duration: One Week

  1. Excel For Beginners

Who Should Attend: This training course is designed for petroleum engineers, reservoir engineers, geologists, geoscientists, engineers, data analysts, cost engineers, project engineers, economists, managers, supervisors, technical support and those personnel who need to be proficient in the application of Excel spreadsheet and other business tools in the petroleum oil and gas industry.

Learning Expectations: This Excel for Beginners introductory training course program helps students become familiar with the Excel program. The course covers all the fundamental functions and operations in Excel including: creating spreadsheets, working with rows, columns and cells, formatting worksheets and performing basic calculations. This is a great class to get you up and running with Excel, one of the most popular spreadsheet application used today, quickly and easily. During the workshop, you will create, modify, format, and print worksheets. Upon completion of this workshop, you will be able to create and format a basic spreadsheet with calculations.

Duration: 2-3 days

  1. Advance Excel For Petroleum Oil & Gas

Who Should Attend: This training course is designed for petroleum engineers, reservoir engineers, geologists, geoscientists, engineers, data analysts, cost engineers, project engineers, economists, managers, supervisors, technical support and those personnel who need to apply more advanced features and functionality of Excel spreadsheet in the petroleum oil and gas industry.

Learning Expectations: This Advanced Excel for Petroleum Oil & Gas training course program is designed to help participants (*) tackle the most difficult concepts in Excel. The training course program covers all the advanced features and functionality of Excel including: creating macros, importing and exporting data, data formatting, linking workbooks and advanced data analysis. This is an ideal training course program for Excel power users who want to fully leverage all features Excel has to offer in the petroleum, oil, and gas industry. This training course program is an intensive hands-on course introduces you to the built-in programming capabilities of Microsoft Excel™ and Visual Basic (VBA). It covers macro recording and the Visual Basic Editor; how to apply VBA programming to many different engineering and technical applications; creating user-defined functions and Excel add-ins; programming fundamentals and concepts in VBA; managing spreadsheet-to-VBA communications; user interfaces, including message boxes, input boxes, and user forms; interfacing Excel to other applications with VBA; and specific debugging techniques using the Visual Basic Editor. Other aspects of VBA discussed here include VBA algorithm structure, decisions, loops, and modular programming. At the course’s conclusion you’ll still be an engineer; but you’ll also be one big step closer to being an effective programmer, as well. (*) This Advanced Excel course can be customized and tailored to specific individual or professional needs such as for petroleum engineers, project engineers, etc in the petroleum, oil, and gas industry. Please contact Smartkoncept Technology for more details.

Duration: 2-3 days

  1. Foundation English Course for Oil & Gas Personnel

Who Should Attend: This training course is designed for administrative and other Oil and gas personnel with little knowledge of English as a second language (ESL).

Learning Expectations: This Foundation English course for Oil & Gas Personnel training course program is designed to help attendees to learn and become equipped with the basic skills in English language grammar structure, vocabulary, idioms and expressions in familiar contents. The training course program contents will help participants to improve the management of the necessary language skills for work, personal development and overcome fear to express you in English in the petroleum, oil, and gas industry. The instructional activities will include intensive grammar review, pronunciation exercises as well as reading and writing exercises. The training course program also features listening material, use of English-English dictionary, group workshop and relevant homework. In addition, from start to end of the of the program, attendees are assigned to live with native English language speaking families to enable them practice the language after formal class rooms in the evenings and at weekends. At the end of the course attendees will be better equipped to communicate with others, progress on their own based on given grammar rules. This course is also a prerequisite for the English Intermediate Course.

Duration: Eight Weeks

  1. Intermediate English Course for Oil & Gas Personnel

Who Should Attend: This training course is designed for administrative and other Oil and Gas personnel with knowledge of English grammar but would like to improve their ESL skills as well as pronunciation, enlarge vocabulary and work on fluency.

Learning Expectations: Through this Intermediate English Course for Oil & Gas Personnel training course, attendees would be able to better comprehend the English language in more complex contents. The course is designed to provide contextualized language practice and improve attendee’s receptive skills (listening and reading), and productive skills (speaking and writing) written and spoken. The instructional activities will include a variety of reading lessons to help participants to focus on specific grammar or subjects. The program features group workshops and audio exercises, conversations and discussions on various topics, review of all main grammar structures, especially on tempus. In addition, from start to end of the of the program, attendees are assigned to live with native English language speaking families to enable them practice the language after formal class rooms in the evenings and at weekends.

Duration: Six Weeks

  1. Advance General English Course for Oil & Gas Personnel

Who Should Attend: This training course is designed for attendees with a conversational level of English, who are able to understand intermediate difficult contexts

Learning Expectations: Those who would like to keep a long conversation or discussion and stretch boundaries, including reading an English book on their own. The Advanced General English Course for Oil & Gas Personnel training course program would be emphasized in conversational workshops. Review of much more complicated English grammar structures and be able to use them freely. The training course program contents will provide attendees with the necessary tools to elaborate a written essay, to analyze documents and then summarize and report the contents in the petroleum, oil, and gas industry. To freely interact in any topic discussion. The instructional activities will include extended material containing motivational topics to open discussion and conversations in the petroleum, oil, and gas industry. Interactive exercises in the

Duration: Three Weeks